Bananatouch Website Terms of Use

Article 1 (Purpose)

These Terms set out the conditions for using the official website and the consultation and brochure request services provided by Bananatouch Inc. (the “Company”), and the rights, obligations and responsibilities of the Company and users.

Article 2 (Company Information)

Article 3 (Definitions and Scope)

1. “Website” means the product information, content, UI previews, record recognition demo and request features that the Company provides at bananatouch.com.
2. “Request” means the process by which a user submits information to request a consultation or to receive the service brochure.
3. “Record recognition demo” means the feature that previews the recognition process using sample records created with fictitious information; it does not accept users’ documents.
4. Receipt of a request alone does not establish a product agreement, account issuance, paid contract or adoption.
5. If a separate order form, service agreement or data processing agreement conflicts with these Terms, the separate agreement prevails.

Article 4 (Posting and Amendment of the Terms)

1. The Company posts these Terms via a link at the bottom of the website so that users can easily review them.
2. When the Company amends these Terms, it announces the effective date and the reason on the website. Amendments that are unfavorable to users or material are announced 30 days in advance, and other amendments 7 days in advance.
3. Where advance notice is difficult due to changes in law or urgent security measures, the change and its reason are announced without delay.
4. Posting on the website alone does not change the content of separate agreements already concluded.

Article 5 (Requests and Contact)

1. Users must submit accurate and current information about themselves or the organization they lawfully represent.
2. The Company may use the submitted email address or contact details for confirmation of receipt, scheduling, product explanations, sending the brochure and follow-up contact directly related to the request.
3. The Company may decline a request or change the schedule in consideration of the purpose of use, what it can provide and its operating conditions, and will explain the reason where possible.
4. Advertising information such as product news is sent only with separate, lawful consent.

Article 6 (Prohibited Conduct)

Users must not engage in the following conduct.

1. Submitting false information or another person’s information without authorization
2. Entering personal or sensitive information of care recipients, such as names, contact details, resident registration numbers, medical history, care records or medical records, in the request forms
3. Interfering with the normal operation of the website or probing or exploiting security vulnerabilities
4. Infringing the intellectual property rights, personal information or other rights of the Company or third parties
5. Copying, distributing, modifying or selling content in violation of applicable laws or these Terms

Article 7 (Product Information and Public Previews)

1. Screens, sample records, recognition results, figures, cases and workflows shown on the website may be examples or demonstrations for explanatory purposes.
2. Actual features, performance, integration scope and adoption schedules are determined in the consultation and separate agreements.
3. Statements about roadmaps, “coming soon” or future features do not guarantee the release timing or availability of those features.
4. Results of the record recognition demo are examples based on the actual recognition screen and do not guarantee that the same results will be obtained from the user organization’s records.

Article 8 (Limitations Relating to AI, Care and Medicine)

1. The website and public demos do not provide medical practice, medical diagnosis, treatment or emergency medical care.
2. Summaries, classifications, suggestions and reports generated by AI, and record recognition and structuring results, may contain errors, omissions or bias, and do not replace the professional judgment of staff such as medical personnel and care workers.
3. AI results must not be used as the sole basis for actual diagnosis, treatment, prescription, emergency decisions or care plans, and staff must personally check the source data and the current condition of the care recipient.
4. Actual care recipients’ records or health information must not be entered on the public website or during the request process.
5. Further details are set out in the AI Use Notice.

Article 9 (Intellectual Property)

1. Rights to the software, design, trademarks, text, images and other content of the website belong to the Company or the rightful owners.
2. Users may use the website for ordinary browsing and for evaluating adoption, and may not copy, distribute, modify or commercially use its content without legal grounds or prior permission.
3. The Company may refer to feedback provided by users, excluding personal information and trade secrets, to improve its services, and does not thereby acquire any right to use the user organization’s records or business data at its discretion.

Article 10 (Protection of Personal Information)

The Company processes personal information on the website and during the request process in accordance with the Privacy Policy and the individual consent shown on the request screens. Users can review the purpose, items, retention period and how to exercise their rights before submitting a request.

Article 11 (Changes to and Suspension of the Website)

The Company may change or temporarily suspend all or part of the website for maintenance, outages, security incident response, or technical or business needs. Foreseeable suspensions are announced in advance by reasonable means; urgent security or outage responses may be announced afterwards.

Article 12 (Liability)

1. The Company makes reasonable efforts to operate the website and request services in accordance with applicable laws.
2. General product information alone does not guarantee any particular care or clinical outcome, revenue, user satisfaction or adoption effect.
3. Liability for damages caused by natural disasters, network failures or other causes beyond the Company’s reasonable control may be limited to the extent permitted by applicable laws.
4. This Article does not exempt the Company from liability for its intent or gross negligence, breach of personal information protection obligations, or liability that cannot be limited under applicable laws.

Article 13 (Governing Law and Dispute Resolution)

1. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
2. If a dispute arises, the parties will first negotiate in good faith; if it is not resolved, it will be settled by the court having jurisdiction under the Civil Procedure Act of the Republic of Korea.

Article 14 (Inquiries)

Inquiries regarding these Terms may be submitted to contact@bananatouch.com.